Return & Refund Policy

Last updated: July 2026

We want you to be happy with your purchase from MPE Grading. This policy explains when and how you can return or exchange a product, and how refunds are issued. It applies to physical products purchased from our store at shop.mpegrading.com.

1. 30-day return window

You may request a return within 30 days of the delivery date. To be eligible, an item must be in the same condition that you received it — unused, undamaged, and in its original packaging where applicable. Proof of purchase (order number or receipt) is required.

2. Returns for defective and non-defective items

We accept returns for both defective and non-defective products within the 30-day window:

• Defective, damaged, or incorrect items: we cover return shipping and will issue a full refund or send a replacement — your choice.
• Change-of-mind (non-defective) returns: accepted within 30 days; the customer is responsible for return shipping unless otherwise stated.

3. Exchanges

We accept exchanges within the 30-day window. If you'd like to exchange an item, contact us and we'll help arrange a replacement of equal value, subject to availability.

4. How to start a return or exchange

Email support@mpegrading.com with your order number and the reason for the return. We'll reply with return instructions and, where applicable, a shipping label. Please do not ship items back before receiving return authorization.

5. Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds are issued to your original payment method (or, where you prefer, as store credit) within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.

6. Return shipping

For defective, damaged, or incorrect items, MPE Grading pays return shipping. For change-of-mind returns, return shipping is the customer's responsibility. We recommend a trackable, insured shipping method — MPE Grading is not responsible for returns lost or damaged in transit.

7. Items that cannot be returned

Certain items are final sale and cannot be returned once fulfilled, including:

• Grading and authentication services once the service has begun or the card has been slabbed, except where a grading error is confirmed by MPE Grading.
• Opened / revealed mystery packs and digital pack codes that have already been redeemed, due to their randomized nature.
• Custom, personalized, or made-to-order items.

Defective or damaged items in these categories are still covered — contact us and we'll make it right.

8. Grading service accuracy

If you believe a card was graded in error, please contact us within 30 days of receiving it. We will review the card and, if an error on our part is confirmed, re-grade or refund the grading fee.

9. Contact us

Questions about a return? Email support@mpegrading.com and we'll be glad to help.